Behind the System · Free Weekly

Every Week I Take Apart One Real Business

One company. One system. What works, what I would change, and one thing you can take back to your own business.(Not a business newsletter. No 47-point lists.)

What I go looking for

How are they actually getting the work done?
What happens after a customer says yes?
What does the owner still have to touch?
What have they figured out that most companies have not?
And where is the whole thing held together by something that probably should not be?

There is usually something worth stealing.
And something worth avoiding.I show you both.

One issue a week. Just your email. Leave any time.

Written by Touré Young, who spends his working hours taking apart how service businesses actually run.

First issue

Issue 001 lands next week.

The company we are starting with has been doing something for more than a decade that I would not recommend to most businesses. Strangely enough, that is also one of the reasons I picked them.

Every issue gets its own page here, so you can always read one before you decide to stay.